Royal Reels Privacy Policy
This policy sets out the personal information Royal Reels collects when you open an account, fund the cashier and play the pokies, and what we do to keep it safe. The casino is Australia-facing and the cashier runs in AUD, so we only ask for what an account genuinely requires to run, pay you out and meet our checks. Play is for adults 18+.
Put simply: your details stay with the people who run your account, and you keep real control over them.
Data Used for Account Services
When you register, deposit, claim the $10 free chip or request a withdrawal, the account gathers a defined set of records. Each one has a clear job, and the table below shows exactly what sits where.
| Category | What it covers | Why we hold it |
|---|---|---|
| Name and identity | Full name, date of birth, residential address | Confirm you are 18+ and match you to your cashier activity |
| Contact details | Email and mobile number | Account alerts, the verified-number step that unlocks the free chip, and 24/7 live chat follow-ups |
| Login and device | Username, password hash, sign-in times, IP and device type | Keep the account secure and flag anything that looks off |
| Payment records | PayID handle, card details, bank transfer and crypto wallet references, deposit and withdrawal history | Process funding and send winnings to the right place |
| Verification (KYC) | Driver licence or passport, plus proof of address | Clear identity checks before the first payout |
| Support messages | Live chat transcripts and emails you send us | Resolve queries and keep a record of what was agreed |
| Cookies and usage | Session cookies, lobby preferences, basic analytics | Keep you signed in and remember how you like the reels set up |
We do not sell your details, and we do not hand them to anyone for their own marketing. Payment and verification data goes only to the providers that move the money and run the identity checks, and nowhere else.
Security and Control
Account data is encrypted in transit and at rest, and access is limited to the staff who genuinely need it to run the cashier, settle bets or answer a chat. Passwords are stored hashed, never in plain text, and the verified-mobile step at registration adds a layer before any bonus unlocks.
Identity checks and what they involve
Before your first withdrawal the cashier runs KYC: a driver licence or passport, plus a recent proof of address. For most members it is a one-off step that protects your funds from anyone else trying to reach them, and once it clears, standard withdrawals up to $5,000 per transaction move without repeating it.
How long we keep records
Financial and verification records are held for the period Australian record-keeping rules require, then deleted or de-identified. Marketing preferences last only while your account is active or until you opt out. Closing an account does not wipe everything on day one; some transaction history stays for the legally required window.
Your rights over your data
You stay in charge of the information tied to your account. At any time you can:
- Ask for a copy of the personal information we hold on you.
- Have inaccurate details corrected, such as a changed address or mobile number.
- Request deletion of data we are not legally required to keep.
- Opt out of promotional emails and SMS without losing access to your account or the lobby.
- Withdraw consent for cookies that are not needed to run the reels.
One short note: turning off marketing never closes your account or blocks a withdrawal.
Making a privacy request
Open 24/7 live chat and ask for the privacy team, or email our support address from the inbox linked to your account. Tell us what you want done, whether that is access, correction or deletion, and we may ask one or two questions to confirm it is really you before we act. We aim to respond within 30 days. Where a request touches records we must retain by law, we will spell out which ones and why.
A quick word on responsible play: if gambling stops being fun, Gambling Help Online is free, confidential and available 24/7 on 1800 858 858. Royal Reels is for players aged 18 and over.
We review this policy from time to time as the cashier, banking options and rules change. Material updates are posted here, and continued play means the current version applies to your account.